Privacy Policy

Introduction

This Privacy Policy describes how TextClaw ("we," "us," or "our") collects, uses, and shares information about you when you use our website, mobile application, and AI assistant services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our Services:

Account Information

When you create an account, we collect your email address, phone number, and any other information you provide during registration.

Message Data

We collect and store the text messages you send to and receive from your TextClaw AI assistant. This includes messages in direct conversations and group chats where your AI assistant is a participant.

Device and Usage Information

We automatically collect certain information when you use our Services, including:

• IP address and browser type
• Device information and identifiers
• Usage patterns and interaction data
• Analytics data through services like Google Analytics

Payment Information

When you subscribe to our paid services, payment information is processed by our payment providers (such as Stripe). We do not directly store your full credit card numbers.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your messages and generate AI responses
• Manage your account and process payments
• Send you service-related communications
• Send marketing communications (with your consent)
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

AI Processing

Your messages are processed using third-party AI services, including providers like Anthropic (Claude) and OpenAI, to generate responses from your AI assistant. These providers may process your message content according to their own privacy policies. We select AI providers that maintain appropriate data security and privacy practices.

Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our Services (e.g., Twilio for SMS, cloud hosting providers, payment processors)
• AI Providers: With AI service providers to process your messages and generate responses
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We have not sold or shared personal information to third parties for advertising or marketing purposes.

Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. Message history is retained to maintain conversation context for your AI assistant. You may request deletion of your data at any time, subject to our legal retention requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications

Residents of the European Union, United Kingdom, Canada, and certain U.S. states (including California) have enhanced privacy rights under applicable law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this policy and, in some cases, provide additional notice. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at team@mauilabs.com.